Who we are
We, Chaleuria Sdn Bhd [Company No.: 1322256-A] respect the privacy of individuals with regard to personal data and are committed to protecting the privacy of our users/customers (collectively, “Users”), and strive to provide a safe and secure user experience.
Information collected by the Website
Our Website’s servers do not automatically recognize specific information about individual users on our Website upon visiting our site. In addition, our servers do not automatically record information regarding a User unless the User supplies it.
We collect information about Users during the registration process, and or, ordering on our site to help with your experience on our site.
The User-supplied information collected through the registration process, surveys, or other similar vehicles is used to improve the content of our sites, used for our marketing purposes or used to quickly process your transactions. It is not shared with other organizations for commercial purposes unless specifically stated herein.
All transactions or purchases are processed through a gateway provider and are not stored or processed on our servers.
Purpose of Personal Data collected
Personal Data that you provide to us voluntarily on our Website and other related channels may be processed and/or disclosed to our Vendors (as hereinafter defined) for the following purposes (collectively, “Purposes”):
Although the precise details of the Personal Data collected will vary according to the specific purposes (such as contact form, contests, registration or purchasing on our site), we may typically collect the following Personal Data from or in relation to you:
Use and Disclosure
We may disclose your Personal Data within Chaleuria Sdn Bhd and/or to the Vendors (as hereinafter defined) for the Purposes set forth hereinabove in accordance with the terms and conditions set out herein.
We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.
We use and disclose aggregated non-personally identifying information collected through the Website as part of our organization’s process of constantly improving the Website, and the products and services offered by Chaleuria Sdn Bhd.
Storage and Retention of Personal Data
Your Personal Data shall be stored in our servers located in the United States. It may be necessary to transfer your Personal Data to third party service providers based/located outside Malaysia. By continuing to use the Website, products and/or services of Chaleuria Sdn Bhd, you hereby consent to such transfer.
Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in (Information Collected By the Website) above or as required to satisfy legal regulatory, accounting requirements or to protect our interests.
Save and except as provided in (Right of Access to Personal Data) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.
How Email and ‘Contact Us’ messages are being handled
We may preserve the content of any email or “Contact Us” or other electronic message that we receive.
The message content may be monitored by our service providers or employees for purposes including but not limited to compliance, auditing and maintenance or where email abuse is suspected.
Automatic Collection of Non-Personally Identifiable Data
When you access the Website and/or use of any product/services offered by Chaleuria Sdn Bhd, we may automatically (i.e., not by registration) collect, use and disclose non-personally identifiable data, including but not limited to information about your Internet browser and operating system, number of visits, average time spent on the site and pages viewed.
We may use and disclose these non-personally identifiable data and share it within Chaleuria Sdn Bhd and/or third parties to inter alia; monitor the attractiveness of the Website and improve our performance/product/services/content on an aggregate, anonymize and non-personally identifiable basis. However, please be assured that this information is not intended to be used to personally identify you.
For example, we may collect:
Online Tracking and Advertising
Cookies are small files that are placed on your computer when you visit the Website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example:
Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of our Websites.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Any questions, comments, suggestions or information other than Personal Data sent or posted to the Websites, or any part thereof by Users will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.
We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you.
Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. When a User is asked to provide his/her credit card information, we provide a secure environment through our partners’ systems (using industry standard SSL or SET protocols) for this purpose.
For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such Personal Data, we cannot ensure or warrant the security of any Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
A username and password may be essential for you to use some sections of the Website. For your own protection, we require you to keep these confidential and to change your password regularly (if required).
Our Website contain links to other sites. We are not responsible for the privacy practices or the content of such sites. We have established relationships with advertisers and/or business partners but such relationships are generally technical in nature, or content collaborations. If any advertisers and/or business partners access to any information entered by Users in our database, this fact shall be disclosed to the Users upon initiating the registration process. Users who feel they do not wish their information to be shared by anyone other than the Website may then opt out of completing the registration.
Right of Access to Personal Data
Under the Act, you have the rights to the following and notwithstanding:
The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have two weeks to respond to you. If you would like to exercise any of these rights, you may send your request in writing to:
Email: [email protected]
(Updated 20th June 2020)